Sans surprise, le Black Book de l’outsourcing de Brown-Wilson Group note les tendances les plus fortes vers l’externalisation dans les secteurs les plus touchés par la crise.

12. INDUSTRIES IN CRISIS OR CHANGE MODE ARE IN THE PROCESS OF INCREASING MAJOR BUSINESS PROCESS SHIFTS TO OUTSOURCING MORE THAN OTHERS.
Industries that have the most aggressive strategic sourcing plans to expand initiatives in 2008-2009 include:

. Industries/Sectors to Expand Outsourcing Initiatives Percent Increasing Initiatives in next 12 months

Banking 72.3%
Investment Management 68.5%
Insurance 62.7%
Legal 59.4%
Supply Chain, Logistics, Transportation 59.0%
Healthcare 54.6%
News, Media & Entertainment 52.8%
Energy & Utilities 47.1%
Agriculture/Food 39.4%
Pharmaceutical/Biotech 16.6%
Government & Public Agencies 10.2%
Manufacturing 8.5%

Pour les auteurs,

Five Notable Climbs into 2008 Top 50
2008 Rank Who to Watch Grow in 2009
# 2 Perot Systems was # 42 in 2007
# 17 ICG Commerce marks first Top 50 appearance
# 18 Logica marks first Top 50 appearance
# 19 CA (Computer Associates) marks first Top 50 appearance
# 20 Steria Xansa re-enters Top 50 after one-year absence since the merger

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Satyam BPO est le deuxième fournisseur mondial de BPO

La division BPO (Business Process Outsourcing) de Satyam Computer Services, prestataire de services informatiques et de consultance dans le monde entier, figure à la deuxième place de la liste des fournisseurs mondiaux de BPO du « Black Book of Outsourcing » de Brown-Wilson Group. L’entreprise occupe en outre la quatrième place de la liste des « Knowledge Process Outsourcing Vendors ». Plus de 4.000 entreprises ont été analysées afin d’établir les classements.

Satyam BPO figure pour la troisième année consécutive dans le top dix du Black Book of Outsourcing. En 2007 et 2006, Satyam BPO (auparavant Nipuna) se trouvait dans plusieurs catégories, parmi lesquelles FAO, KPO et Energy & Utilities.

« Nous nous concentrons et nous connaissons une forte croissance sur les marchés du BPO et du KPO, deux catégories où nous figurons parmi les dix premiers. Notre positionnement « Specialty BPO » repose d’ailleurs totalement sur ces secteurs. Nos excellents résultats confortent notre stratégie », déclare Venkatesh Roddam, CEO de Satyam BPO. « Brown Wilson Group reconnaît nos efforts visant à développer des partenariats avec nos clients et à améliorer nos services de Business Transformation. »

NIIT Technologies receives Top Honors in the Black Book of Outsourcing

NIIT Technologies, the global IT services provider headquartered in New Delhi, was ranked No. 1 in the prestigious Black Book of Outsourcing 2008 Travel Industry user survey. The survey covers contracts held by 1200 of the top airlines, hotel chains, cargo companies and other travel corporations globally.

According to the survey findings, NIIT Technologies won the Top Honors and excelled in both sections of ITO and BPO as well as together as a bundled ITO/BPO supplier.

Commenting on the achievement Mr. Arvind Thakur, CEO, NIIT Technologies, said, “Achieving top rank in the Black Book of Outsourcing reinforces NIIT Technologies ability to deliver business value through sharp focus on select industry segments.”

The travel industry is a key focus of NIIT Technologies with 25% of its revenues arising from services to this sector. The survey was conducted by evaluating outsourcing vendors across 18 key performance indicators of operational excellence.

The annual study, conducted by the outsourcing management consulting firm Brown-Wilson Group, recognizes excellence among global service providers that demonstrate superior management practices, leadership and outstanding performance.

Mr. Pramod Srivastava, Continent Europe Head, NIIT Technologies, said, “The focus through specialization in the travel and transport industry has differentiated the company leading to a growing base of satisfied clients”.

The Black Book aids decision making by supplying the most valid and premium knowledge about the complex and dynamic outsourcing marketplace. Released first in May 2005 by John Wiley and Sons Publishers, the “Black Book of Outsourcing” is the world’s best selling business book on the subject.