Dimension Data introduces next-generation managed services offering to accelerate client innovation

The new unified platform provides a centralised, standardised, and highly automated delivery service to enhance the client experience

Luxembourg, 8 March 2019 – Dimension Data, a leading global technology integrator and managed services provider for hybrid IT, has today announced the launch of its next-generation global managed services to help clients simplify the management and operation of their technology.

Dimension Data’s Managed Services Platform now offers near real-time insight and reporting, managing over 9,000 IP networks and supporting over 13 million users across the globe. Meeting increasing client demands, the platform liberates IT and operations teams to focus on more strategic, value-add tasks such as improving the customer experience, maximising cost efficiencies, and exploring emerging technologies.

As Christian Saldias, IT Manager at ALMA, a Dimension Data Managed Services client, explains: “We chose Dimension Data because our main core business is not IT, it’s scientific data production. We are a small IT team and we need support from a company that has all the expertise that we don’t have. Dimension Data provides us with all the expertise we don’t have – and we don’t need to have.”

Adapting to the elevated needs of the digital world has left IT teams relying on complex IT estates to meet rapidly shifting consumer demands. These often disparate, multi-vendor setups with public, private, and hybrid cloud aspects all need to be constantly maintained and managed.

This means there is often a reliance on already stretched IT teams with a lack of resources, which is hampering the efforts of many B2B IT support operations attempting to digitally transform.[1] It also prompts security concerns, as businesses fear they do not possess the adequate in-house skills/resources to defend against incoming threats.[2]

Dimension Data’s approach to managed services builds on its proven track record of managing and integrating multi-vendor solutions by bringing together its cross-technology portfolio of managed services, delivered through a single scalable and secure platform.

The benefits of Dimension Data’s managed services offering include:

  • Next-generation automation capabilities – Access to comprehensive analytics, service delivery, and process development – along with proactive, near real-time performance visibility and control. The new award-winning Manage Centre portal provides a complete view of an IT estate’s performance.
  • Leading-edge agility and scalability – The ability to scale in rapid business growth environments with minimised risk of downtime, while unlocking end-to-end management and visibility across multi-vendor and multi-technology infrastructures.
  • Industry-defining client experience – Dedicated client success managers to help adoption and fast response resolution, also providing continuous support for improvement and innovation – as well as the ability to tap into the expertise and capability of industry-leading experts.
  • Cross-technology expertise: Deep expertise across multiple technology areas including networking, collaboration, security, customer experience and enterprise applications leveraging strong global partnerships with leading technology vendors.

Bill Padfield, Group COO of Transformation and Services at Dimension Data, commented: “Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations, while also allowing clients to take advantage of Dimension Data’s relationship with other NTT companies and best-of-breed solution providers.”

Michael Mossal, Digital Transformation Lead at Dimension Data Luxembourg added: “Acting often as innovation centre within a strong group, Dimension Data Luxembourg is proud that we can rely on the even enhanced global platform services of Dimension Data Group. In a globalized world this becomes key! While we locally enhance our PSF conform managed services portfolio constantly, by adding public cloud services like AWS, Google Cloud Platform or Azure, we have the advantage that our IT operations management offering can leverage the investment in a large number of global clients. For example, in Luxembourg, now we offer support for microservice based software development or a full managed platform for managing containerized workloads and services, while relying on our Global Delivery Centre (GDC) in Prague, which has won the 2018 ABSL Diamond award for Business Innovation.”

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